| The Service Request Handler must conduct a survey to seek user feedback post the closure of Service Request Record. This is
done to understand user’s experience and feedback through the life of a service request. The feedback can be taken by
calling back the User or through an email survey option in the IT Service Management tool. The feedback may be taken on all
service requests or certain percentage of requests as agreed with the Client. This feedback can be used to identify
improvements to the Request Fulfillment process. |
